Digital Transformation

Digital Transformation

Digital Transformation - Technology
Digital Transformation - Consulting
Digital Transformation - Support

Successful businesses have one thing in common - they all understood how to use technology in order to increase profit.

Successful businesses have one thing in common - they all understood how to use technology in order to increase profit.

dts 2 GRAPHIC CHANGES 02Organizations that fail to evolve their technology are feeling the pressure and often find themselves in an impossible situation. According to Forrester Research, 70% of the companies that appeared on the Fortune 1,000 list ten years ago have now vanished. The reason? Their inability to adapt to change. As modern technology evolves, we’re seeing a shift, where business agility trumps size and cost. More and more, the ability to adapt to change is critical to a company’s success. From a technology perspective, this means that IT departments must evolve. ‘Keeping the lights on' is no longer good enough.

Traditional Information Technology Strategies are not ready for the rigor of change. If organizations are to remain, or become competitive in this volatile and uncertain world then they need to form Digital Strategies.

The Digital Strategy and the Business Strategy are one and the same; technology must help innovate

  • Technological innovation aligns with the business drivers and the business benefits.
  • Technological innovation supports the business.

dts 2 GRAPHIC CHANGES 02

Organizations that fail to evolve their technology are feeling the pressure and often find themselves in an impossible situation. According to Forrester Research, 70% of the companies that appeared on the Fortune 1,000 list ten years ago have now vanished. The reason? Their inability to adapt to change. As modern technology evolves, we’re seeing a shift, where business agility trumps size and cost. More and more, the ability to adapt to change is critical to a company’s success. From a technology perspective, this means that IT departments must evolve. ‘Keeping the lights on' is no longer good enough.

Traditional Information Technology Strategies are not ready for the rigor of change. If organizations are to remain, or become competitive in this volatile and uncertain world then they need to form Digital Strategies.

The Digital Strategy and the Business Strategy are one and the same; technology must help innovate

  • Technological innovation aligns with the business drivers and the business benefits.
  • Technological innovation supports the business.
dts-2_GRAPHIC_CHANGES-05.png
dts-2_GRAPHIC_CHANGES-05.png

Success with a Digital Strategy can be boiled down to overcoming all of the following three challenges:

  1. The delivery of high-quality customer service. We live in a consumer-driven world; people just expect to get great quality service with everything they use and do. If they don’t, then they will take their business elsewhere. It is estimated that almost 80% of customers ended a business relationship due to bad customer service. The cost of bad service is more than $338 billion a year worldwide. Bad customer service leads to a loss of customers and costs literally billions. Technology in the enterprise, must be able to provide a service that is personalized, responsive, competitive and easy to use.
  1. 2. However, successful organizations realized that quality customer service could only be achieved, if organizations overcame the second challenge, which is to “eliminate manual and complex activities”. Successful organizations simplify, structure and automate work activity at every level. The automation of ‘everything’ is the approach taken by organizations that have had some success with automation and now assume that everything can, and should, be automated. A good automation strategy should include the adoption of proven industry-standard architecture and processes. This will permit organizations to roll-out in a proactive manner, new services, faster, safer and with greater frequency.
  1. Ensure that IT departments are in synch with the business’s goals. They need to be innovative, allowing the business to stay ahead of the competition. The traditional approach to application development doesn’t meet the requirements of a fast-moving digital business;. Successful companies recognized this and have adapted, so they are able to build and deploy applications at light-speed.

But, what about the benefits? SilverStorm customers who have taken action and have invested in technology, achieve:

  • Increased efficiency
  • Improved traceability
  • Improved customer satisfaction

And, the most important benefit of all: Improved Profitability. More than 50% of CEOs who have started a digital strategy say transformation has immediately increased profit.

The fact is digital transformation will transform your entire business, and, when is done correctly, it will significantly improve your top-line profit.

Success with a Digital Strategy can be boiled down to overcoming all of the following three challenges:

  1. The delivery of high-quality customer service. We live in a consumer-driven world; people just expect to get great quality service with everything they use and do. If they don’t, then they will take their business elsewhere. It is estimated that almost 80% of customers ended a business relationship due to bad customer service. The cost of bad service is more than $338 billion a year worldwide. Bad customer service leads to a loss of customers and costs literally billions. Technology in the enterprise, must be able to provide a service that is personalized, responsive, competitive and easy to use.
  1. 2. However, successful organizations realized that quality customer service could only be achieved, if organizations overcame the second challenge, which is to “eliminate manual and complex activities”. Successful organizations simplify, structure and automate work activity at every level. The automation of ‘everything’ is the approach taken by organizations that have had some success with automation and now assume that everything can, and should, be automated. A good automation strategy should include the adoption of proven industry-standard architecture and processes. This will permit organizations to roll-out in a proactive manner, new services, faster, safer and with greater frequency.
  1. Ensure that IT departments are in synch with the business’s goals. They need to be innovative, allowing the business to stay ahead of the competition. The traditional approach to application development doesn’t meet the requirements of a fast-moving digital business;. Successful companies recognized this and have adapted, so they are able to build and deploy applications at light-speed.

But, what about the benefits? SilverStorm customers who have taken action and have invested in technology, achieve:

  • Increased efficiency
  • Improved traceability
  • Improved customer satisfaction

And, the most important benefit of all: Improved Profitability. More than 50% of CEOs who have started a digital strategy say transformation has immediately increased profit.

The fact is digital transformation will transform your entire business, and, when is done correctly, it will significantly improve your top-line profit.

Technology

It's safe to say that that in the current economic climate the only the projects that will be given the green light are ones that provide tangible benefits such as cost transparency, demonstrable value and that are agile.

The increased expectation is something that SilverStorm had anticipated and that is why our portfolio has been very carefully selected in order to meet these critical parameters. The pressure to “deliver more with less” increase business demands on service delivery, compliance and the increased complexity of the infrastructure. These mean that the challenges the products face are going to keep getting bigger.

We continually demonstrate with our customers that our portfolio is ready for these challenges.

Consulting

SilverStorm Consulting & Delivery Services are based on the delivery of “operable” enterprise solutions that unify “People”, "Process” and “Technology”. Our solutions adapt to business drivers and market trends as well as focusing on resolving the real-life problems that our customers face on a day-to-day basis.

Many projects designed to improve business fail. This happens because project leaders do not know or do not have access to all business requirements, or the requirements themselves keep changing or are inaccurate. SilverStorm mitigates this risk by allowing businesses to determine, collect, manage, and leverage all their requirements involving people, processes, and technology in a real-time, accurate, and easily accessible format. What do we see as being critical?

  1. Business partner: if a company's employees and customers are happy with its approach to technology, then its shareholders are likely to be happy, too. We can take simple measures to make sure that all stakeholders appreciate their investments and understand how being tech savvy can improve brand perception.
  2. Deliver better business solutions: SilverStorm helps our customers work with their stakeholders; involving them directly in the preparation of business cases, defining the requirements and scope of any project. We enable our customers to deliver more value to the business.
  3. Reduce costs: our "operable" approach identifies waste and inefficiencies, reducing the cost of the business processes. Our customers work from accurate and complete information permitting the capture of all the correct requirements at the first attempt; we provide efficiencies to our customers by sharing and reusing the information from project to project.
  4. Satisfy stakeholders: sustained focus on stakeholder satisfaction is the foundational principle of governance. We actively demonstrate how the stakeholders' needs are mapped and incorporated into the business goals; this increases buy-in and participation. Our customers involve the stakeholders throughout the entire project lifecycle.
  5. Achieve successful outcomes: everybody wants to see successful projects being delivered; we achieve this by prioritizing the requirements and by quickly delivering functionality that will save time and money. SilverStorm incorporates best practices into the projects avoiding reinventing the wheel over and over. We permit our customers to define and share goals, requirements and scope with the business so that everybody understands the expectations.

Support

SilverStorm customer services build and maintain credible solutions that operate successfully as the “touch-paper” of technology in the enterprise.

The old way of the customer telling us what has gone wrong and what needs fixing does not help change the perception of a failing customer service management operation. In fact this normally only serves to compound preconceived ideas of a service which does not provide  expected results. The new relationship must drive continual improvements, never stop at setting high standards and must, above all else, be measurable and accountable in the eyes of the business. Everyone directly or indirectly involved with the service needs to aspire to success.

SilverStorm customer service is focused on “Real Customer Service Management” with a commitment to continual improvement. Innovation for innovation sake gives zero return. Our goal is to increase productivity, increase satisfaction and manage costs. We leave the theory behind to concentrate on the real-life situation.

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