SilverStorm Around the World

Digital Transformation

Digital Transformation

Successful businesses around the world all have one thing in common - they all understood how to use technology in order to increase profit.

Successful businesses around the world all have one thing in common - they all understood how to use technology in order to increase profit.

dts 2 GRAPHIC CHANGES 02Organizations that fail to evolve their technology are feeling the pressure and often find themselves in an impossible situation. According to Forrester Research, 70% of the companies that appeared on the Fortune 1,000 list ten years ago have now vanished. The reason? The inability to adapt to change. As modern technology evolves, we’re seeing a shift, where business agility trumps size and cost. More and more, the ability to adapt to change is critical to a company’s success. From a technology perspective, this means that IT departments must evolve. ‘Keeping the lights’ on is no longer good enough.

Traditional IT Strategies are not ready for the rigor of change. If organizations are to remain, or become competitive in this volatile and uncertain world then they need to form Digital Strategies.

The Digital Strategy and the Business Strategy are one and the same; technology must help innovate the business.

  • Technological innovation aligns with the business drivers and the business benefits.
  • Technological innovation supports the business.

dts 2 GRAPHIC CHANGES 02Organizations that fail to evolve their technology are feeling the pressure and often find themselves in an impossible situation. According to Forrester Research, 70% of the companies that appeared on the Fortune 1,000 list ten years ago have now vanished. The reason? The inability to adapt to change. As modern technology evolves, we’re seeing a shift, where business agility trumps size and cost. More and more, the ability to adapt to change is critical to a company’s success. From a technology perspective, this means that IT departments must evolve. ‘Keeping the lights’ on is no longer good enough.

Traditional IT Strategies are not ready for the rigor of change. If organizations are to remain, or become competitive in this volatile and uncertain world then they need to form Digital Strategies.

The Digital Strategy and the Business Strategy are one and the same; technology must help innovate the business.

  • Technological innovation aligns with the business drivers and the business benefits.
  • Technological innovation supports the business.
dts-2_GRAPHIC_CHANGES-05.png
dts-2_GRAPHIC_CHANGES-05.png

Success with a Digital Strategy can be boiled down to overcoming ALL of the following 3 challenges:

  1. The delivery of high-quality customer service. We live in a consumer-driven world; people just expect to get great quality service with everything they use and do. If they don’t, then they will take their business elsewhere. It is estimated that 78% of customers ended a business relationship due to bad customer service, the cost of bad service is $338.5 billion a year worldwide. Bad customer service leads to a loss of customers and costs literally billions. Technology in the enterprise, must be able to provide a service that is personalized, responsive, competitive and easy to use.
  1. However, successful organizations realized that quality customer service could only be achieved, if organizations overcame the second challenge, which is to ‘eliminate manual and complex activities’. Successful organizations simplify, structure and automate work activity at every level. The automation of everything’ is the approach taken by organizations that have had some success with automation and now assume that everything can, and should, be automated. A good automation strategy should include the adoption of proven industry-standard architecture and processes. This will permit organizations to roll-out in a proactive manner, new services, faster, safer and with greater frequency.
  1. Ensure that IT departments are in synch with the business’s goals; they need to be innovative, allowing the business to stay ahead of the competition. The traditional approach to application development doesn’t meet the requirements of a fast-moving digital business; successful companies recognized this and have adapted, they are able to build and deploy applications at light-speed.

But, what about the benefits? What benefits can a company adapting to change expect? SilverStorm customers who have taken action and have invested in technology, achieve:

  • Increased efficiency
  • Improved traceability
  • Improved customer satisfaction

And, the most important benefit of all - Improved Profitability. 56% of CEOs who have started a digital strategy say transformation has immediately increased profit.

The fact is, digital transformation will transform your entire business, and when done correctly, it will significantly improve your top-line profit.

Success with a Digital Strategy can be boiled down to overcoming ALL of the following 3 challenges:

  1. The delivery of high-quality customer service. We live in a consumer-driven world; people just expect to get great quality service with everything they use and do. If they don’t, then they will take their business elsewhere. It is estimated that 78% of customers ended a business relationship due to bad customer service, the cost of bad service is $338.5 billion a year worldwide. Bad customer service leads to a loss of customers and costs literally billions. Technology in the enterprise, must be able to provide a service that is personalized, responsive, competitive and easy to use.
  1. However, successful organizations realized that quality customer service could only be achieved, if organizations overcame the second challenge, which is to ‘eliminate manual and complex activities’. Successful organizations simplify, structure and automate work activity at every level. The automation of everything’ is the approach taken by organizations that have had some success with automation and now assume that everything can, and should, be automated. A good automation strategy should include the adoption of proven industry-standard architecture and processes. This will permit organizations to roll-out in a proactive manner, new services, faster, safer and with greater frequency.
  1. Ensure that IT departments are in synch with the business’s goals; they need to be innovative, allowing the business to stay ahead of the competition. The traditional approach to application development doesn’t meet the requirements of a fast-moving digital business; successful companies recognized this and have adapted, they are able to build and deploy applications at light-speed.

But, what about the benefits? What benefits can a company adapting to change expect? SilverStorm customers who have taken action and have invested in technology, achieve:

  • Increased efficiency
  • Improved traceability
  • Improved customer satisfaction

And, the most important benefit of all - Improved Profitability. 56% of CEOs who have started a digital strategy say transformation has immediately increased profit.

The fact is, digital transformation will transform your entire business, and when done correctly, it will significantly improve your top-line profit.

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