ServiceNow delivers native mobile experiences at scale for work in New York release
Thusday, 12th September 2019
This new mobile app makes diverse everyday work tasks simple and easy
ServiceNow announces the launch of native mobile experiences for everyday work across the enterprise with the general availability of its Now Platform New York release. For the first time, consumer-like mobile experiences that can make almost any everyday work task easy to do have arrived, making our work lives as simple, easy and mobile-friendly as our real lives. ServiceNow’s new Now Mobile app makes diverse everyday work tasks simple and easy and makes it easy to take care of business on the go.
The New York release also features a new ServiceNow Onboarding app, which makes starting a new job a cinch by combining all of the multi-departmental tasks involved in getting up and running as a new employee into a single, intuitive mobile experience. Together, Now Mobile and Mobile Onboarding set a new mobile standard for the enterprise, moving beyond single solution apps into workflow mobile experiences that better match how people really want to get work done. Combined with ServiceNow’s release earlier this year of ServiceNow Agent, the new Now Mobile and Mobile Onboarding apps offer enterprises an unmatched suite of native mobile apps that offer leading features, capabilities and user experiences.
“Just as mobile was at the center of transforming our lives at home, we believe mobile will be at the heart of delivering great experiences at work,” said ServiceNow’s Chief Product Officer Chirantan “CJ” Desai. “Employees today expect their employers to offer native mobile-optimized tools. Mobile is the way many people want to get everyday work tasks done. The Now Platform enables companies to quickly and easily deliver unmatched native mobile experiences to employees that will unlock productivity and make work, work better for them.” The intelligent, intuitive Now Platform helps streamline IT, employee and customer workflows, connecting separate systems and processes on a single platform.
The New York release also includes innovations in natural language understanding (NLU), which is integrated into ServiceNow Virtual Agent. With NLU, employees can interact with Virtual Agent by using simple human terms to quickly find answers, order items or get help for common problems — all without having to contact the service desk. These innovations in the Now Platform, coupled with the machine learning capability of ServiceNow Predictive Intelligence, help organizations provide a comprehensive service delivery experience that makes it easy for employees to get the help they need.
“As enterprises move from dabbling with digital to becoming ‘digitally determined,’ it’s clear they need agile platforms that can adapt as fast as they do, at scale”, said IDC’s Program Vice President, Stephen Elliot. “CIOs should consider how mobile-first applications for work, and associated digital workflows enabled by a unified platform, can provide CIOs with the speed needed to create a truly digital workplace and the experience employees expect.”
ServiceNow is making the world of work, work better for people. Their cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.
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