Tuesday, 19th November 2019


Companies can leverage the Now Platform to plan so work can still happen during service outages


ServiceNow Fairchild RS


Organizations are betting on digital initiatives to drive competitive advantage, and it is difficult to generate value if they don’t take risks. Risk comes in many forms - from hurricanes and hacks - and poorly managed risks can have serious consequences for a company: at stake are an organization’s reputation, profit margins, and customer satisfaction and retention.

To help organizations be more resilient and mitigate risks, ServiceNow has signed an agreement to acquire Fairchild Resiliency Systems a business continuity management (BCM) company headquartered in Boston.

Fairchild’s BCM solution helps companies plan so that work can still happen during service and business process outages. With Fairchild, ServiceNow plans to extend its Risk portfolio by bringing together Fairchild’s business continuity capabilities with ServiceNow’s operational, vendor and IT risk management capabilities to give organizations the visibility and flexibility they need to better manage risk and become more resilient.


Business Continuity 101

IT disruptions and natural disasters are realities that organizations around the world must plan for and be able to quickly recover from. Service outages can also lead to regulatory action, including costly fines. Building resilience can help organizations address both types of risk.

Fairchild’s BCM solution currently integrates with ServiceNow IT Service Management (ITSM) and Integrated Risk Management. Together, ServiceNow and Fairchild help customers be more resilient and protect critical enterprise workflows by automating disaster recovery planning, exercising and management.

With Fairchild, customers can leverage the strength of the Now Platform to perform business impact analysis, identify gaps between IT capabilities and business needs that increase exposure, manage service outages and practice what-if scenarios. There at ServiceNow, they use Fairchild’s technology to support our own BCM program.


Integrated Risk Management

Built on the Now Platform, Fairchild complements ServiceNow’s Risk portfolio, including risk management, audit management, vendor risk management and corporate compliance and oversight, which help organizations take an integrated approach to managing risk.

Gartner has recognized the importance of an industry category called Integrated Risk Management (IRM), which is about “combining technology, processes and data to enable the simplification, automation and integration of strategic, operational and IT risk management across an organization.”

The ServiceNow Integrated Risk Management product helps organizations manage risk more effectively by connecting IT, operational and other types of risk and compliance activities on a single platform. The resulting data sharing and increased visibility can help organizations improve their decision-making and performance at the highest levels of the organization, and often reduce duplicative tools and efforts.

ServiceNow is a Leader in the Gartner 2019 Magic Quadrant for Integrated Risk Management Solutions and Fairchild is a Challenger in the Gartner 2019 Magic Quadrant for Business Continuity Management. Business Continuity Management is a core component of an Integrated Risk Management program.


Celebrating what’s possible on the Now Platform

At ServiceNow, their focus is on delivering digital workflows that create great experiences and unlock productivity. Together with their partners, the Now Platform represents a true ‘force multiplier’ for ther customers, helping them accelerate their Digital Transformation journeys and drive business value.

As a ServiceNow Independent Software Vendor (ISV) partner, Fairchild’s business was built entirely on the Now Platform. This is the first time ServiceNow has acquired an ISV partner.

The Now Platform includes powerful capabilities that drive cross-functional communication and processes, including a single data model to eliminate silos, automated workflows to reduce bottlenecks, and knowledge management to manage policies in one location. Today, they celebrate what’s possible on the Now Platform.

ServiceNow expects to complete the acquisition by the end of Q4 2019. 


About ServiceNow

ServiceNow is making the world of work, work better for people. Their cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.


About SilverStorm

SilverStorm guides companies in the use of technology to maintain their competitiveness. We take advantage of the continuous knowledge to find what customers need worldwide, working side by side with our team, building and deploying digital strategies in record time.

In SilverStorm we manage to take the client from his current state to his desired state. Our SilverStorm Digital Transformation Strategy™ project provides VISION, DIRECTION and EXPERIENCE to companies that seek to increase their profits, customer satisfaction and productivity. SilverStorm leads the disruptive technology sector that makes customers strengthen their commitment to the transformation strategy. SilverStorm has acquired the highest consideration among ServiceNow partners under the Elite Partner designation, as well as being an official partner of Zenoss and Nexthink.

We operate on all four continents, always service oriented. SilverStorm is a company that promotes Digital Transformation whose headquarters are in Spain and has offices in the United States, Mexico and the United Kingdom.

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