Acquisition will embed native mobile apps across ServiceNow portfolio, enabling enterprise customers to easily give employees consumer‑like mobile experiences for any app.

ServiceNow SkyGiraffeSANTA CLARA, Calif.  November 7, 2017 –Announcing today an agreement to acquire mobile platform company SkyGiraffe, cloud‑based workflow leader ServiceNow (NYSE:NOW) plans to deliver a truly native mobile enterprise cloud platform. The acquisition will let ServiceNow customers easily deliver consumer‑like mobile experiences for any application built on the Now Platform, unleashing greater productivity and convenience for employees who want to work mobile‑first, anytime, anywhere.

“Our work lives should be as mobile friendly as our consumer lives,” said CJ Desai, chief product officer at ServiceNow. “With our native mobile platform approach, ServiceNow intends to make getting work done anytime, anywhere through great mobile experiences as easy as hailing a taxi, ordering coffee or booking a dinner reservation.”

ServiceNow expects SkyGiraffe technology to be embedded in the Now Platform in 2018, offering all packaged applications in a native mobile format, including its flagship IT Service Management (ITSM) product. SkyGiraffe extracts the complexity of enterprise applications with its intelligent “meta‑data” architecture by converting business processes and manual workflows into an easy‑to‑use mobile experience. Because the mobile experience will be native, ServiceNow will also support offline applications.

ServiceNow also expects that its customers and partners will be able to build mobile apps in days, not months, utilizing no/low‑code tools and design templates. There will be no need to write cumbersome code or scripting. Native mobile app experiences are expected to include maps, live GPS, phone, contacts, email, rich media and notifications.

“Making our technology native to the ServiceNow platform will deliver a truly mobile‑first approach,” said Boaz Hecht, co‑founder and chief executive officer, SkyGiraffe. “We’re thrilled to be joining ServiceNow and scaling our technology with one of the industry’s fastest growing enterprise software companies to create better mobile work experiences for millions of people worldwide.”

The company expects to complete the acquisition in Q4 2017. Financial terms were not disclosed.

This news follows ServiceNow’s acquisition of design studio Telepathy to enhance the company’s commitment to delivering outstanding design and consumer‑like experiences in its products and on the Now Platform.

“Together the investments of SkyGiraffe and Telepathy will help ServiceNow customers better deliver consumer‑styled apps to the devices that they want when it matters most,” Desai said.

More details about the acquisition will be shared today in conjunction with the ServiceNow third quarter financial results announcement.

Forward‑Looking Statements

This press release contains forward‑looking statements about the expectations, beliefs, plans, intentions and strategies relating to ServiceNow’s acquisition of SkyGiraffe. Such forward‑looking statements include statements regarding future product offerings; expected benefits to ServiceNow; and expected financial impact of the acquisition on ServiceNow. These statements reflect the current beliefs of ServiceNow and are based on current information available to the company as of the date hereof. ServiceNow does not assume any obligation to update the forward‑looking statements provided to reflect events that occur or circumstances that exist after the date on which they were made. The forward‑looking statements in this press release are subject to various risks and uncertainties that could cause actual outcomes and results to differ materially and adversely from those expressed in such forward‑looking statements. These risks and uncertainties include, without limitation, the inability to assimilate or integrate SkyGiraffe technology into our platform; the inability to retain key employees of SkyGiraffe after the transaction closes; unanticipated expenses related to SkyGiraffe acquired technology; potential adverse tax consequences; disruption to our business and diversion of management attention and other resources; and potential unknown liabilities accociated with SkyGiraffe’s business.

About ServiceNow

With the ServiceNow System of Action™ you can replace unstructured work patterns of the past with intelligent workflows of the future. Every employee, customer, and machine can make requests on a single cloud platform. Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real‑time insights, and drive to action.

About SilverStorm

SilverStorm Solutions advises large successful corporations on their use of technology to keep ahead of their competition.  SilverStorm continuously harnesses knowledge to find an edge for clients from around the world; customers working with our team, build and deploy agile and digital strategies at lightspeed.

SilverStorm ‘bridges the gap’ between a customer’s existing state and their desired state.  Our unique SilverStorm Digital Transformation Strategy™ provides VISION, EXPERIENCE and DIRECTION for companies looking to increase profit, customer satisfaction and productivity.

SilverStorm leverages leading disruptive technologies to enhance a customer’s transformation strategy.  SilverStorm is a ServiceNow Gold Services Partner and a Zenoss Solution Partner.

SilverStorm operates across 4 continents, being recognized as one of the global leaders for service orientation.  SilverStorm is a privately-owned company headquartered in Spain, with offices in the USA, Mexico and the UK.

For more information about SilverStorm visit

Media contact:

David de Matias Batalla

+34 608 17 58 71


NOTE! This site uses cookies and similar technologies.

NOTE! This site uses cookies and similar technologies. If you not change browser settings, you agree to it. Learn more

I understand