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Service Visionaries

Our Service Visionaries are owner all content, maintaining the SilverStorm library up to date on their assigned Cloud Service. In essence, they will be the Cloud Service ‘expert’.

Also they are certified as Presales on SABA ServiceNow for their assigned particular cloud service, ensuring that SSDX Delivery Teams have certified consultants through the SABA ServiceNow platform.

Moreover, our Service Visionaries interact with Marketing, Sales and Delivery as the expert for their Cloud Service and work together and aligned withother areas as for example CTO, and the two other areas of Business Strategy block (Visionary and Product ).

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Isaac Pérez Pascual
ITSM Visionary

BIO
Professional Career

Deployment Consulting-SilverStorm
2015-2017
Education
Computer Science-U. Valladolid

Our expert talks

ITSM gives you an end-to-end visibility into your business services with a single system. ITSM is focused on gain control of your services and increase the efficiency of your processes into a consolidated solution in the cloud. Our mission is align your IT Services with the business with a simple and consistent approach following the best practices, providing value to your business. The goals in ITSM are increase the efficiency, reduce the costs and deliver a modern and good self-service experience to your employees with a modern and accessible portal focused on the users.

ITSM will provide you the ability to improve your services through the following applications:

Incident Management & Problem Management: takes the control of the chaos by restoring service and responding to issues faster than using the traditional methodologies.

Change Management & Release Management: minimize the risks and costs using rapid changes integrated in a single calendar checking the timeframes for planned changes.

Asset Management: track the cost, quantity, contracts and availability for your company’s hardware and virtual assets.

Service Catalog, Request Management & Service Portal: give your employees a modern and visual experience through a single service portal with an effective and efficient automated workflow to provide your services.

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Sergio Gonzalo Marcos
ITOM Visionary

BIO
Professional Career
Deployment Consulting-SilverStorm
2013-2017
Education
Computer Science-U. Valladolid

Our expert talks

ITOM is the administrative area involving technology infrastructure components and the requirements of individual applications, services, storage, networking and connectivity elements within an organization. Move IT operations from a reactive response team to a proactive business partner with ServiceNow® IT Operations Management. Gain visibility into your end to end business services by understanding the relationship with the underlying IT resources.

With IT Operations Management, You Can

  • Enhance Visibility: Know the makeup of your IT landscape across data centers and cloud providers. Understand how everything works together to deliver business services, all centralized in a single data store.
  • Improve Availability: Manage end-to-end business services to gain insight into service health. Leverage machine learning-driven analytics to reduce event noise by 99%+. Identify the impact of change and quickly pinpoint root cause disruptions enabling prioritization to prevent outages.
  • Increase Agility: Automate IT processes and initiate remediation actions to proactively address problematic conditions affecting business services.
  • Manage Hybrid Clouds: Provide self-service access to cloud resources spanning public and private clouds. Automatically enforce good governance and ensure compliance to business policies. Gain visibility into cloud costs and optimize spending.

ITOM is the administrative area involving technology infrastructure components and the requirements of individual applications, services, storage, networking and connectivity elements within an organization. Move IT operations from a reactive response team to a proactive business partner with ServiceNow® IT Operations Management. Gain visibility into your end to end business services by understanding the relationship with the underlying IT resources.

With IT Operations Management, You Can

  • Enhance Visibility: Know the makeup of your IT landscape across data centers and cloud providers. Understand how everything works together to deliver business services, all centralized in a single data store.
  • Improve Availability: Manage end-to-end business services to gain insight into service health. Leverage machine learning-driven analytics to reduce event noise by 99%+. Identify the impact of change and quickly pinpoint root cause disruptions enabling prioritization to prevent outages.
  • Increase Agility: Automate IT processes and initiate remediation actions to proactively address problematic conditions affecting business services.
  • Manage Hybrid Clouds: Provide self-service access to cloud resources spanning public and private clouds. Automatically enforce good governance and ensure compliance to business policies. Gain visibility into cloud costs and optimize spending.
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Sergio Gonzalo Marcos
ITOM Visionary

BIO
Professional Career
Deployment Consulting-SilverStorm
2013-2017
Education
Computer Science-U. Valladolid

Our expert talks

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Miguel Brazalet González
ITBM Visionary

BIO
Professional Career
PM Consulting-SilverStorm
2014-2017
Education
Computer Science-U. Valladolid

Our expert talks

As an organizational leader, you are constantly challenged to deliver higher quality services to your users while minimizing cost. This is difficult to do while managing daily operations, meeting service level agreements (SLAs), and sifting through data to pinpoint areas of improvement.

Our Performance Analytics provide secure, simple access to key performance indicators (KPIs) and metrics that enable you to be proactive about improving business services. Rich, interactive visualizations empower you with accurate data needed to drive service delivery quality and efficiency.

Performance Analytics puts the power of data into the hands of all your stakeholders – workers, owners, and executives – who are responsible for your services. With ITBM you can:

  • Continual Service Improvement: Discover bottlenecks in your processes, ensure process and costs efficiencies and prevent SLA breaches
  • Automated Information Gathering and Sharing: Standardize visualizations of data across the Enterprise and limit the number of required metrics, repots and dashboards needed to drive services
  • Actionable Reporting and Analytics: Visualize emerging problems, provide workers with in-form analytics and proactively manage your processes
  • A secure and Robust Dara environment: No data duplicated, data protected and reduces on costs and risks

Time consuming manual processes limit your ability to respond quickly to security incidents and vulnerabilities. ServiceNow Security Operations accelerates Enterprise Security Response by connecting the workflow and systems management capabilities of the ServiceNow platform with security data from leading vendors. This provides a single platform that can be shared between security and IT. With better visibility, pre defined workflows, and automated threat intelligence enrichment, teams can spend less time managing simple tasks and more time preventing advanced attacks.

 

ServiceNow Security Operations is an Enterprise Security Response engine that leverages key strengths of the ServiceNow platform, being the most important benefits the following:

  • Align Security and IT
  • Resolve Threats Based on Business Impact
  • Bring Security and IT Together: Hand off tasks easily between security and IT on a single platform. Control access to security data.
  • Identify Real Security Problems: Integrate your existing security portfolio with a single repository for incidents. Prioritize security incidents based on potential impact to your organization
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Rafael Quesada
Security Operations Visionary

BIO
Professional Career
Deployment Consulting-SilverStorm
2016-2017
Education
Computer Science-U. Sevilla

Our expert talks

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Rafael Quesada
Security Operations Visionary

BIO
Professional Career
Deployment Consulting-SilverStorm
2016-2017
Education
Computer Science-U. Sevilla

Our expert talks

 

Time consuming manual processes limit your ability to respond quickly to security incidents and vulnerabilities. ServiceNow Security Operations accelerates Enterprise Security Response by connecting the workflow and systems management capabilities of the ServiceNow platform with security data from leading vendors. This provides a single platform that can be shared between security and IT. With better visibility, pre defined workflows, and automated threat intelligence enrichment, teams can spend less time managing simple tasks and more time preventing advanced attacks.

 

ServiceNow Security Operations is an Enterprise Security Response engine that leverages key strengths of the ServiceNow platform, being the most important benefits the following:

  • Align Security and IT
  • Resolve Threats Based on Business Impact
  • Bring Security and IT Together: Hand off tasks easily between security and IT on a single platform. Control access to security data.
  • Identify Real Security Problems: Integrate your existing security portfolio with a single repository for incidents. Prioritize security incidents based on potential impact to your organization
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Francisco Bello Déctor
CSM Visionary

BIO
Professional Career
Deployment Consulting-SilverStorm
2015-2017
Education
Computer Science-U. Anahuac

Our expert talks

When customers have problems, they expect fast resolution and a simple engagement process. They prefer multiple engagement methods, from self service online to direct engagement with service agents over their choice of phone, email, or chat, etc.  We give your customers a portal that delivers an effortless self service experience. Our approach connects people, workflow, and processes to engage across departments in case management and resolution. We improve efficiency with automation that gives agents visibility into the health of customer systems, and tools for performing root cause analyses to deliver preemptive service. The result is customer service that is effortless, connected, and proactive.

Provide customers with faster and easier ways to engage with customer service while giving agents greater efficiency and speed. Some of the most important benefits of CSM are:

  • Deliver Effortless Service: Enable fast-service by automating common request, route cases to the right agent and associate cases to orders
  • Connect Problems to Solutions: Quickly identify and fix the root causes of issues, take advantage of IoT to provide real-time visibility and deliver an end-to-end customer service experience
  • Take a Proactive Approach to Service: Predict trends with Performance Analytics, analyze alerts from customer systems and get key information

ServiceNow HR Service Management streamlines and improves HR service delivery by offering a consumer like self service portal to employees along with out of the box request and fulfill process automation. An HR service catalog presents employees with pre defined services such as benefits or employee relations items. Once requests are submitted through the HR service catalog, cases are automatically assigned to a designated human resources specialist or team for fulfillment. Integrated reporting provides insight into volume, types of requests, and individual workloads so that HR management can align services and resources, and identify opportunities to improve both services and HR operations.

With HR your company can:

  • Increase HR and Employee Productivity: standardize HR request, improve HR responsiveness by automating and routing employee request to the right specialist, the first time
  • Lower Operational Costs: Deliver 24x7 access to HR self-service portal, complete with a knowledge base, reducing inquiries and the costs of HR
  • Improve HR Team Performance: Better understand the volumen and types of request handled by HR and evaluate HR resource utilization to drive staffing efficiencies and improve service levels.
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Rebeca Sánchez Esteban
HR Visionary

BIO
Professional Career
Operations Manager SilverStorm
2007-2017
Education
Computer Science-U.P. Salamanca

Our expert talks

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Rebeca Sánchez Esteban
HR Visionary

BIO
Professional Career
Operations Manager SilverStorm
2007-2017
Education
Computer Science-U.P. Salamanca

Our expert talks

ServiceNow HR Service Management streamlines and improves HR service delivery by offering a consumer like self service portal to employees along with out of the box request and fulfill process automation. An HR service catalog presents employees with pre defined services such as benefits or employee relations items. Once requests are submitted through the HR service catalog, cases are automatically assigned to a designated human resources specialist or team for fulfillment. Integrated reporting provides insight into volume, types of requests, and individual workloads so that HR management can align services and resources, and identify opportunities to improve both services and HR operations.

With HR your company can:

  • Increase HR and Employee Productivity: standardize HR request, improve HR responsiveness by automating and routing employee request to the right specialist, the first time
  • Lower Operational Costs: Deliver 24x7 access to HR self-service portal, complete with a knowledge base, reducing inquiries and the costs of HR
  • Improve HR Team Performance: Better understand the volumen and types of request handled by HR and evaluate HR resource utilization to drive staffing efficiencies and improve service levels.
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Jesús Juárez Polo
Apps Visionary

BIO
Professional Career
Senior Solution Architect
SilverStorm
2013-2017
Education
Computer Science-U. Valladolid

Our expert talks

A Single Integrated Environment to Rapidly Build Applications for Any Business Need Application backlogs are a challenge. Is your current development model keeping pace with the demands of your business? Our Now Platform can help you deliver the applications you need faster.” “Automate Processes, Reuse Components and Integrations, and Delegate Development Traditional application development and delivery can't meet the requirements of today's fast moving digital businesses. ServiceNow provides a single, mobile and web application development platform to quickly build business applications at lightspeed that power your digital transformation.”

Some of the application types you can create are:

  • Process Automation: Build apps that use simple workflows to connect diverse manual and system based processes
  • Enterprise Integration: Integrate resources from both within and outside of the enterprise.
  • Engagement Portal: Build apps that provide a consistent consumer like experience to users
  • Case Management: Support a complex process that requires a combination of human tasks and electronic processes
  • Service Management: Apps allow requesters and fulfillers to collaborate in an exchange of information and actions within a single system of record.
  • IoT: Connect data, processes (technical and manual), and conditional outcomes and actions across a variety of dissimilar devices and systems to create end to end automation

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