SilverStorm Around the World
ServiceAware

Take control of transformation with an all inclusive service “toolkit”.

Take control of transformation with an all inclusive service “toolkit”.

The ServiceAware™ toolkit, a full suite of pre-packaged services,developed levaraging industry best practice and experience from over 20 years’ and 200 projects. It provides a basis to support the development of fully integrated solutions on a single system of record.

With ServiceAware™ you can now concentrate on developing new business applications.

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ServiceAware™ - A complete service architecture

ServiceAware™ - A complete service architecture
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Customer Management
Enterprise Service Strategy & Service Management
Project & Change
Procurement and Facilities
Finance, Legal, HR
CMDB, CMS, SKMS
ITSM & ITOM
Security Management
GRC
Knowledge, Collaboration
Performance Management and Service Improvement
Portal & Mobility

Mapped to industry best practice

Mapped to industry best practice
IT4IT Reference Architecture Level 1

The ServiceAware™ Continuum

The ServiceAware™ Continuum
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 Documentation repository – process and technical design, kpi definition

Implementation details - Stories

Test plans

Code repository – Update sets

Clear, quantifiable benefits

Clear, quantifiable benefits
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Thanks to ServiceAware, organisations can rapidly deploy high quality solutions, each with quantifiable business benefits that understandable to the business

Thanks to ServiceAware, organisations can rapidly deploy high quality solutions, each with quantifiable business benefits that understandable to the business

ServiceAware™ benefits in numbers

ServiceAware™ benefits in numbers
“Faster delivery”:
Reduce the time to deliver key processes
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*Including up to 6 ServiceAware process packages as well as initial set up.

“Reduced costs”:
Minimise professional services and internal implementation costs
Spend time where it is really needed - defining requirements that provide real value.
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Trusted Solutions

Trusted Solutions
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High quality, extensively tested solutions implemented in accordance with the very latest developments, standards and best practices. Customizations kept to a minimum to ensure that maintenance is as simple as possible.

Key Components of Digital Transformation

Key Components of Digital Transformation
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Each package leverages industry best practice as well as experience gained from over 20 years and 200 implementations.

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Each package is developed on leading edge disruptive technology.

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Consolidated, consistent cross organizational processes that facilitate and drive efficiency and agility.

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Each package includes a full set of training documentation and sessions.

How to take control of transformation

How to take control of transformation

1. Review ServiceAware “toolkit” menu.
2. Define the transformation blueprint.
3. Define sprints.
4. Session for initial training and gap definition.
5. Roll-out and end user training.
6. Realise and monitor benefits.

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