SilverStorm Around the World
ServiceImprovement

Keeping your digital transformation “honest”

Keeping your digital transformation “honest”

ServiceImprovement™ maps 1-1 with the Continual Service Improvement supporting activity described the SilverStorm Digital Value Chain™ and is key to the continued success of your digital strategy and transformation.

ServiceImprovement™ maps 1-1 with the Continual Service Improvement supporting activity described the SilverStorm Digital Value Chain™ and is key to the continued success of your digital strategy and transformation.

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At SilverStorm we understand that digital transformation is not a one off task, it’s a continual journey and with ServiceImprovement™ our expert team of consultants and architects will be with you every step of the way.

ServiceImprovement™ is the vehicle through which our customers can achieve increased business agility, performance and reliability.

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At SilverStorm we understand that digital transformation is not a one off task, it’s a continual journey and with ServiceImprovement™ our expert team of consultants and architects will be with you every step of the way.

ServiceImprovement™ is the vehicle through which our customers can achieve increased business agility, performance and reliability.

ServiceImprovement™ was born from our customer needs – they required a mechanism to secure our continued support, vision, experience and guidance once their initial project had been completed. To date around 75% of our customers contract ServiceImprovement™ following delivery of their first project.

ServiceImprovement™ was born from our customer needs – they required a mechanism to secure our continued support, vision, experience and guidance once their initial project had been completed. To date around 75% of our customers contract ServiceImprovement™ following delivery of their first project.

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ServiceImprovement™ - All you need for continual improvement

ServiceImprovement™ - All you need for continual improvement

Advanced configuration support. 24/7* Support for all platform configurations. Providing peace of mind for your business critical processes. Our team of support consultants are recognized as the best in their class and are consistently used a benchmark to measure other providers.

*24/7 can be provided when needed.

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Whilst standard support services focus solely on the core platform, Advanced configuration support provides:

  • Out of scope doesn’t exist! Technical assistance on customer specific processes, configurations, modules and applications.
  • Integrations are also critical! Support for external system integrations.
  • Don’t wait for next platform release! Delivery of work-arounds for platform specific bugs.
  • Enablement is key! Platform configuration support provided as standard.

Whilst standard support services focus solely on the core platform, Advanced configuration support provides:

  • Out of scope doesn’t exist! Technical assistance on customer specific processes, configurations, modules and applications.
  • Integrations are also critical! Support for external system integrations.
  • Don’t wait for next platform release! Delivery of work-arounds for platform specific bugs.
  • Enablement is key! Platform configuration support provided as standard.

Advanced configuration support – Customer specific service level agreements (SLAs) to ensure alignment with your organizations business needs.

Advanced configuration support – Customer specific service level agreements (SLAs) to ensure alignment with your organizations business needs.

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Enhancement Service / Backlog execution. Allowing organizations to deliver continual improvement to the business through agile based delivery of enhancements and tasks that form their transformation backlog.

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Enhancement Service / Backlog execution. Allowing organizations to deliver continual improvement to the business through agile based delivery of enhancements and tasks that form their transformation backlog.

Always be on the latest stable release with the Enhancement Service / Backlog execution – Version upgrade. Take advantage of the latest platform developments. Zero issue upgrades.

Always be on the latest stable release with the Enhancement Service / Backlog execution – Version upgrade. Take advantage of the latest platform developments. Zero issue upgrades.

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Architectural Services - Business. Allow our team of experienced consultants to help you align your business needs with technology so that you can define your own backlog for transformation*.

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*Please see the SilverStorm Bridge Adoption Model™ for full details of how SilverStorm can control the full process end-to-end, from definition of business goals and definition of a blue print for transformation through to governance and monitoring of expected benefits.

Architectural Services - Business. Allow our team of experienced consultants to help you align your business needs with technology so that you can define your own backlog for transformation*.

*Please see the SilverStorm Bridge Adoption Model™ for full details of how SilverStorm can control the full process end-to-end, from definition of business goals and definition of a blue print for transformation through to governance and monitoring of expected benefits.

Architectural Services – Technical. Identify and define new and innovative ways to deliver benefits to the business via technology. Our Architects will lead you through leading edge brainwriting sessions aimed at investigating your specific business needs and identifying tangible technology innovations that will meet them.

Architectural Services – Technical. Identify and define new and innovative ways to deliver benefits to the business via technology. Our Architects will lead you through leading edge brainwriting sessions aimed at investigating your specific business needs and identifying tangible technology innovations that will meet them.

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Achieve and ensure optimal platform performance, manageability, upgradability, scalability, and security with the SilverStorm Health Check delivered as part of ServiceImprovement™

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Achieve and ensure optimal platform performance, manageability, upgradability, scalability, and security with the SilverStorm Health Check delivered as part of ServiceImprovement™

The SilverStorm Health Check not only provides organizations with a fully integrated review of platform best practices. It also considers the very latest developments in coding standards to provide a global health rating as well as a detailed prioritized list of recommendations and actions that should be carried out to improve.

The SilverStorm Health Check not only provides organizations with a fully integrated review of platform best practices. It also considers the very latest developments in coding standards to provide a global health rating as well as a detailed prioritized list of recommendations and actions that should be carried out to improve.

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Version Deep-Dive. Stay up to date with the latest platform developments with our version “deep-dive” sessions.

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Version Deep-Dive. Stay up to date with the latest platform developments with our version “deep-dive” sessions.

ServiceImprovement™ - You can’t manage what you can’t measure

ServiceImprovement™ - You can’t manage what you can’t measure
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ServiceImprovement™ offers a standard package of reports, metrics and real-time dashboards to ensure that organizations have complete visibility of their improvement process.

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ServiceImprovement™ offers a standard package of reports, metrics and real-time dashboards to ensure that organizations have complete visibility of their improvement process.

ServiceImprovement™ benefits by numbers

ServiceImprovement™ benefits by numbers

“Increase agility”:

Deliver business functionality fast.

“Increase agility”:

Deliver business functionality fast.

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“Increase reliability”:

Drastically reduce instance outage times

“Increase reliability”:

Drastically reduce instance outage times

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“Increase performance”:

Optimize platform performance.

“Increase performance”:

Optimize platform performance.

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“Effortless maintenance”:

Upgrade your platform with ease.

“Effortless maintenance”:

Upgrade your platform with ease.

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How to deliver continual improvement…

How to deliver continual improvement…
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If you like the sound of being able to deliver innovative business critical functionality fast and increase business agility by up to 75% then ServiceImprovement™ will be a fit for you.

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