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Work at Lightspeed

Work at Lightspeed

Your enterprise needs to move faster, but lack of process and legacy tools hold you back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own paths, moving back and forth between people, machines, and departments. Unstructured. Undocumented. Unimproved for years.

With the ServiceNow System of Action™ you can replace these unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer, and machine can make requests on a single cloud platform. Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game changing economics. That’s Work at Lightspeed—a smarter, faster way to get work done.

Your enterprise needs to move faster, but lack of process and legacy tools hold you back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own paths, moving back and forth between people, machines, and departments. Unstructured. Undocumented. Unimproved for years.

With the ServiceNow System of Action™ you can replace these unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer, and machine can make requests on a single cloud platform. Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game changing economics. That’s Work at Lightspeed—a smarter, faster way to get work done.

ServiceNow’s System of Action

ServiceNow’s System of Action

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We Offer Cloud Services for the Entire Enterprise

We Offer Cloud Services for the Entire Enterprise

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IT
IT can increase agility and lower costs by consolidating legacy tools into a modern, easy to use service management solution in the cloud.

EXPLORE OUR IT SOLUTION


Security Operations
Security can collaborate with IT to resolve real threats fast—using a structured response engine to prioritize and resolve incidents based on service impact.

EXPLORE OUR SECURITY SOLUTION

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Security Operations
Security can collaborate with IT to resolve real threats fast—using a structured response engine to prioritize and resolve incidents based on service impact.

EXPLORE OUR SECURITY SOLUTION

 

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Customer Service
Customer service can drive case volume down and customer loyalty up—by assessing product service health in real time and working across departments to quickly remediate service issues.

EXPLORE OUR CUSTOMER SERVICE SOLUTION


HR
HR can consumerize the employee service experience with self service portals and get the insights they need to continually improve service delivery.

EXPLORE OUR HR SOLUTION

 

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HR
HR can consumerize the employee service experience with self service portals and get the insights they need to continually improve service delivery.

EXPLORE OUR HR SOLUTION

 

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Building Business Apps
Any department can quickly build business applications to automate processes—with reusable components that help accelerate innovation.

EXPLORE OUR APP DEV SOLUTION

Now Platform

Now Platform

The Now Platform™ delivers a System of Action™ for the enterprise. Using a single data model, it’s easy to create contextual workflows and automate any business process. Anyone, from the business user to the professional developer, can easily build applications at lightspeed. Any application user on the Now Platform can make requests through service catalogs, find information in common knowledge bases, and be notified about the actions and information they care about the most. Departments, work groups, and even devices can assign, prioritize, collaborate, get down to root cause issues, and intelligently orchestrate actions. Now, your business moves faster.

The Now Platform™ delivers a System of Action™ for the enterprise. Using a single data model, it’s easy to create contextual workflows and automate any business process. Anyone, from the business user to the professional developer, can easily build applications at lightspeed. Any application user on the Now Platform can make requests through service catalogs, find information in common knowledge bases, and be notified about the actions and information they care about the most. Departments, work groups, and even devices can assign, prioritize, collaborate, get down to root cause issues, and intelligently orchestrate actions. Now, your business moves faster.

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Nonstop Cloud

Nonstop Cloud

The ServiceNow Nonstop Cloud is always on. No customer instance is ever offline or taken down for any reason. The unique, multi instance architecture ensures each customer can fully customize cloud services and perform upgrades on their own schedule. Highly secure, the Nonstop Cloud conforms to the highest levels of compliance and global regulations. And an industry leading, advanced, high availability infrastructure ensures instance redundancy between two data center clusters in every geography, scaling to meet the needs of the largest global enterprises.

The ServiceNow Nonstop Cloud is always on. No customer instance is ever offline or taken down for any reason. The unique, multi instance architecture ensures each customer can fully customize cloud services and perform upgrades on their own schedule. Highly secure, the Nonstop Cloud conforms to the highest levels of compliance and global regulations. And an industry leading, advanced, high availability infrastructure ensures instance redundancy between two data center clusters in every geography, scaling to meet the needs of the largest global enterprises.

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Modernize IT Service Management

Consolidate your IT tools to a simple, cloud‑based service management solution.

Modernize IT Service Management

Consolidate your IT tools to a simple, cloud‑based service management solution.

Eliminate Service Outages

Proactively identify issues and automatically orchestrate remediation.

Eliminate Service Outages

Proactively identify issues and automatically orchestrate remediation.

Resolve Real Security Threats Fast

Integrate your existing security portfolio with a single repository for incidents.

Resolve Real Security Threats Fast

Integrate your existing security portfolio with a single repository for incidents.

Drive Case Volume Down and Customer Loyalty Up

Proactively prevent calls and engage the right resources to fix issues fast.

Drive Case Volume Down and Customer Loyalty Up

Proactively prevent calls and engage the right resources to fix issues fast.

Consumerize the Employee Service Experience

Provide a single place for employees to easily get the HR services they need.

Consumerize the Employee Service Experience

Provide a single place for employees to easily get the HR services they need.

Build Business Applications at Lightspeed

Automate processes and orchestrate action across the enterprise.

Build Business Applications at Lightspeed

Automate processes and orchestrate action across the enterprise.

Optimize Performance with Real-Time Analytics

Transform your business with actionable insights.

Optimize Performance with Real-Time Analytics

Transform your business with actionable insights.

Manage Cloud Sprawl

Gain cloud service oversight, minimize risk, and reduce cost.

Manage Cloud Sprawl

Gain cloud service oversight, minimize risk, and reduce cost.

Financial Services

Increase IT speed, cut compliance cost, and resolve security threats fast.

Financial Services

Increase IT speed, cut compliance cost, and resolve security threats fast.

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