Disruptive Innovation

CUSTOMER SERVICES

Deliver an Effortless Customer Experience, Connect Teams to Fix Issues, and Proactively Prevent Calls

With the increasing costs of service delivery and decline of customer satisfaction, managing customers and cases with only CRM is not sufficient. ServiceNow can deliver effortless service to increase customer satisfaction while proactively reducing case volumes and costs. Connect departments, workflows, and systems, resolve underlying issues, and automate service across the enterprise.

Effortless

Connect front end requests to back end systems to complete the work and automate common requests such as password resets with out of the box self service.

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Connected

Route work from customer service to field service, engineering, operations, finance, or legal and fix—and even prevent—issues by connecting customer service to other departments for quicker resolution.

Connected

Route work from customer service to field service, engineering, operations, finance, or legal and fix—and even prevent—issues by connecting customer service to other departments for quicker resolution.

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Proactive

Identify trends, send pre-emptive customer communications, and align contracts with customer product or service performance. Take advantage of the Internet of Things (IoT) to pinpoint and resolve issues before customers call.

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Proactive

Identify trends, send pre-emptive customer communications, and align contracts with customer product or service performance. Take advantage of the Internet of Things (IoT) to pinpoint and resolve issues before customers call.

How to Resolve Customer Issues at Lightspeed
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Explore More

ANALYST REPORT

Rethinking CRM Customer Service Fundamentals

Explore the principles of proactive service beyond CRM

 

EBOOK

The essential Checklist for Modernizing Customer Service

Learn what it takes to modernize customer service

 

ANALYST REPORT

Top 10 Trends: The Future of Customer Service

Download this analyst report on differentiating your customer service.

 

ANALYST REPORT

Rethinking CRM Customer Service Fundamentals

Explore the principles of proactive service beyond CRM

 

EBOOK

The essential Checklist for Modernizing Customer Service

Learn what it takes to modernize customer service

 

ANALYST REPORT

Top 10 Trends: The Future of Customer Service

Download this analyst report on differentiating your customer service.

 

ANALYST REPORT

Rethinking CRM Customer Service Fundamentals


Explore the principles of proactive service beyond CRM

 

EBOOK

The essential Checklist for Modernizing Customer Service

Learn what it takes to modernize customer service

 

ANALYST REPORT

Top 10 Trends: The Future of Customer Service

 

Download this analyst report on differentiating your customer service.

Other Solutions

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