Disruptive Innovation

CUSTOMER SERVICES

Deliver an Effortless Customer Experience, Connect Teams to Fix Issues, and Proactively Prevent Calls

With the increasing costs of service delivery and decline of customer satisfaction, managing customers and cases with only CRM is not sufficient. ServiceNow can deliver effortless service to increase customer satisfaction while proactively reducing case volumes and costs. Connect departments, workflows, and systems, resolve underlying issues, and automate service across the enterprise.

Effortless

Connect front end requests to back end systems to complete the work and automate common requests such as password resets with out of the box self service.

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Connected

Route work from customer service to field service, engineering, operations, finance, or legal and fix—and even prevent—issues by connecting customer service to other departments for quicker resolution.

Connected

Route work from customer service to field service, engineering, operations, finance, or legal and fix—and even prevent—issues by connecting customer service to other departments for quicker resolution.

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Proactive

Identify trends, send pre-emptive customer communications, and align contracts with customer product or service performance. Take advantage of the Internet of Things (IoT) to pinpoint and resolve issues before customers call.

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Proactive

Identify trends, send pre-emptive customer communications, and align contracts with customer product or service performance. Take advantage of the Internet of Things (IoT) to pinpoint and resolve issues before customers call.

How to Resolve Customer Issues at Lightspeed
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Resolve Customer Issues at Lightspeed

ANALYST REPORT

Rethinking CRM
Customer Service
Fundamentals

Explore the principles of proactive service beyond CRM.


EBOOK

The Esential
Checklist for
Modernizing
Customer Service

Learn what it takes to modernize customer service.


EBOOK

5 Enterprises
Increasing Customer
Satisfaction By
Solving Issues
Faster

Hear how industry leaders are modernizing & redefning customer service.

RESOLVE SECURITY THREATS FAST

ANALYST REPORT

Rethinking CRM
Customer Service
Fundamentals

Explore the principles of proactive service beyond CRM.


EBOOK

The Esential
Checklist for
Modernizing
Customer Service

Learn what it takes to modernize customer service.


EBOOK

5 Enterprises
Increasing Customer
Satisfaction By
Solving Issues
Faster

Hear how industry leaders are modernizing & redefning customer service.

EXPLORE MORE

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