SilverStorm | ITOM - ServiceNow | Workflow Automation

IT OPERATION MANAGEMENT

Proactively Identify Service Issues, Pinpoint Disruptions, and Automate Remediation

ServiceNow eliminates business service outages that negatively impact customers, employees and partners – resulting in financial losses and damage to the company’s reputation. Through a service aware approach, the ingestion of operational information, and enabling IT to proactively address issues and quickly respond to incidents, service outages can become a thing of the past.

Proactively Identify Issues

Through your dashboard you can know the status of critical business services. IT will be the first to know before problems arise.

Pinpoint Disruptions

Quickly identify the business services experiencing problems. Review the infrastructure and operational data to determine root cause and the best approach to resolution.

Pinpoint Disruptions

Quickly identify the business services experiencing problems. Review the infrastructure and operational data to determine root cause and the best approach to resolution.

Automate Remediation

Decrease time to resolution by seamlessly connecting information, processes, and people. Automatically remediate issues and initiate the incident process, gain approvals as needed, understand the impact of change, and continually communicate with all stakeholders through resolution on a single platform.

Automate Remediation

Decrease time to resolution by seamlessly connecting information, processes, and people. Automatically remediate issues and initiate the incident process, gain approvals as needed, understand the impact of change, and continually communicate with all stakeholders through resolution on a single platform.