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IT OPERATION MANAGEMENT

Proactively Identify Service Issues, Pinpoint Disruptions, and Automate Remediation

ServiceNow eliminates business service outages that negatively impact customers, employees and partners – resulting in financial losses and damage to the company’s reputation. Through a service aware approach, the ingestion of operational information, and enabling IT to proactively address issues and quickly respond to incidents, service outages can become a thing of the past.

Proactively Identify Issues

Through your dashboard you can know the status of critical business services. IT will be the first to know before problems arise.

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Pinpoint Disruptions

Quickly identify the business services experiencing problems. Review the infrastructure and operational data to determine root cause and the best approach to resolution.

Pinpoint Disruptions

Quickly identify the business services experiencing problems. Review the infrastructure and operational data to determine root cause and the best approach to resolution.

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Automate Remediation

Decrease time to resolution by seamlessly connecting information, processes, and people. Automatically remediate issues and initiate the incident process, gain approvals as needed, understand the impact of change, and continually communicate with all stakeholders through resolution on a single platform.

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Automate Remediation

Decrease time to resolution by seamlessly connecting information, processes, and people. Automatically remediate issues and initiate the incident process, gain approvals as needed, understand the impact of change, and continually communicate with all stakeholders through resolution on a single platform.

How to Eliminate Service Outages
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ELIMINATE SERVICE OUTAGES

EBOOK

Spot and Resolve
Service Issues
Fast

Learn what the shortest path to service visibility looks like.

EBOOK

Put an End to
Downtime

Use this best practices guide to boost service availability.

EBOOK

Monitor the
Health of Your
Business Services

Learn how to use service‑aware event management to increase
service quality.

ELIMINATE SERVICE OUTAGES

EBOOK

Spot and Resolve
Service Issues
Fast

Learn what the shortest path to service visibility looks like.


EBOOK

Put an End to
Downtime

Use this best practices guide to boost service availability.


EBOOK

Monitor the
Health of Your
Business Services

Learn how to use service‑aware event management to increase service quality.


EXPLORE MORE
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